Philipp Klattenberg

Passionate in transforming strategic initiatives into concrete business cases and empowering companies to understand their customers in a better way.

Why customer experience is my topic?
Because I strongly believe that simplicity and efficiency are the basis of all services is we want to offer to our customers. Educating for a measurable and optimizable customer experience.

Why Fullstory, why now?
Because Fullstory offers a new simple and efficient way of Digital Experience Analytics on the Web and App.

As my former customers have always been facing what is going wrong on Web and App by using a typical Web Analytics tool, Fullstory connects WHAT is happening on the customer journey with the technical or behavioral reason of WHY that happens.